AI is taking over the world by storm, making the work faster, more comfortable and efficient. One aspect of this transforming domain is the newly introduced chatbots. Chatbots can be termed as an AI service agent, providing businesses with more than a single way to interact with customers or clients. Playchat is one such chatbot created by the Korean giant, MoneyBrain. However, this is not the sole contribution of the company. MoneyBrain is an international product based enterprise, with expertise in developing deep learning based on conversational AI. MoneyBrain structured an AI platform for its unique customized AI chatbots solutions.
MoneyBrain has created this platform on a firm foundation based on in-depth conversation analysis and Speech recognition or synthesis. With conversational analysis, MoneyBrain is going beyond AI technology that uses communication in its most primitive form. While creating the products, it considers emotions, intentions, contextual information from a user’s previous conversation to provide the optimum response.
With Playchat bot and platform, MoneyBrain has simplified the creation Conversational Artificial Intelligence Chatbot on a grass root level. Besides, information collected from voice counseling, call center recommend an optimal response strategy via real-time deep learning. Speech recognition or synthesis has restructured the voice recognition technology (STT) and modified the recognition accuracy. The enterprise is also working on a speech synthesis technology to produce the reactions in the structure of the natural speech. The chief conversational technology developed with machine learning embraces questions and answers, dialogue management (DM), dialogue sentiment analysis, speech recognition, speech synthesis, and intent analysis.
RJ Choi, CFO & CGO
With unparallel advancement in the AI sector, Moneybrain provides Communication Service in Natural Language, Continuous conversation learning using artificial intelligence technology, and availability on a variety of Channels. The channels are various messaging platforms such as KakaoTalk, Line, and Facebook with one chatbot scenario development.
All the services provided by MoneyBrain are near to flawless. Certain aspects that set apart MoneyBrain from the competition are the ways it has structured the services. Clients can focus on customer inflow while handling the business efficiently through chatbot. The decrease in cost and increase in sales is one of the primary benefits that clients focus on. With MoneyBrain’s AI, products will decrease the working hours spent on primary customer response, thereby reducing the employee cost. Moreover, the Playchat chatbot service will maintain the unique selling point of attracting relatively more customers, which leads to the sales increase. From an organization’s perspective, the primary Chatbot service of MoneyBrain will increase the satisfaction of counselors' employees because it replaces much of the mentally repetitive work that most call center employees experience.
With all these services, MoneyBrain is rapidly becoming one of the most preferred AI enterprises in the APAC region. MoneyBrain has built the first Nonghyup banking financial bots and Shinhan Card chatbot in the domestic financial industry and is currently advancing dialogue technology through business alliances and joint research with institutions in the shopping, public and medical sectors. It won the grand prize at the K-Global Startup contest hosted by the Information and Communication Industry Promotion Agency (NIPA) of the Ministry of Science, Technology, and Information, the artificial intelligence chatbot solution.
Presently, the enterprise is aiming to develop A.I. medical consulting bot with one of the largest hospitals in Korea with Deep Learning technology. By the second quarter of 2018, MoneyBrain is also aiming the AI market overseas, focusing on China, North America, and Japan. The road ahead seems to be clear and precise as MoneyBrain is focusing on becoming one of the foremost AI products providers in the APAC region.