F.E. Edwin Diender, Chief Digital Transformation Officer, Enterprise Business Group, Huawei Technologies Co., Ltd
Some time ago I was invited to join and present at the AI Forum in Moscow. And the topic of course was about AI (artificial intelligence). I noticed that some people in the audience were checking out their emails and messages, minutes before the event would start. And it got me thinking. About Intelligence and about Artificial.
I was looking for a ‘hook’ to start my presentation. And when it was my turn to speak and address the audience, I asked how many of them had perhaps activated their Out of Office assistant in their email system saying that they are out of office and unable to read or reply to messages (So please accept delays in the response).
Maybe even have a colleague or assistant contact details added in case of urgency; the show of hands gave away that the majority of the audience had activated it.
Then I asked how many of them have read their messages and perhaps even had replied; again the show of hands gave away that the majority had read and replied their messages.
So I mentioned, this is quite a smart way to handle our daily activities and continuity in our office communications. The audience, I could see, confirmed and nodded.
AI will become a new general purpose technology and will change all industries and organizations
I also noted that maybe it is quite artificial, too. Especially when the majority of people read their messages and even reply; regardless. And despite the contact details of a colleague or assistant provided to the receivers of the Out of Office messages.
Perhaps a better way would be that our communication channels of choice and our devices we work with to use them, detect that we are not in the office or not at our desk. And automatically activate and set the services we would require for our daily activities and continuity in our office communications.
To me, that would be much more intelligent and far less artificial.
It is predicted that by 2025, we will see an uptake of 40 billion personal smart devices, and 90 percent of device users will have a smart digital assistant. Data utilization will reach 86 percent and AI services will be readily available, as prevalent as the air we breathe. AI will become a new general purpose technology and will change all industries and organizations.
In my presentation I continued about AI and how perhaps it makes more sense to think of AI as an element that can be addressed and ‘activated’. AI thus becoming ‘Activate Intelligence’. And your devices will be activated and behave more like an assistant.
An assistant to help improve management and efficiency across industries and use scenarios. Activate Intelligence to make network O&M more efficient. True intelligence to consumer devices, making them smarter and work more intuitive than ever.
Activating Intelligence to assist and support with computing power for all organizations – especially businesses and governments – and help them Activate Intelligence with greater ease.
But mostly, activating intelligence so you can enjoy an AI event without having to manually configure an Out of Office assistant and physically bother an assistant or colleague to act upon your behalf in case of urgent messages. Which you will reply to, yourself, regardless. Because that would be artificial.